Danske Bank Case Open
Danske Bank Case Open
Danske Bank Case Open Logo
Danske Bank Case Open Logo

Creating engagement by sharing dreams and ambitions

Danske Bank asked Open to help create an organization-wide internal initiative, encouraging employees to share their dream and ambitions.

The premise was to create a link between Danske Bank’s customer promise “…to help people and companies realize their dreams and ambitions through financial confidence” and its employer promise “Ambition is something we share”. In other words, to deliver customer dreams, you must understand and share your own.

The result was the fully integrated campaign, Dreams & Ambitions, where employees were invited and encouraged to share their own dreams and ambitions. We set out to initiate a cultural change and build the foundation for an open, sharing, empathetic bank that employees engage with.

Personal stories as a campaign driver

The ’Dreams & Ambitions’ campaign strategy was to approach a rational bank with an emotional slant. This meant using personal stories of what it means to live a full life. We addressed not just the ambitions we have for our careers, but also the dreams we chase outside of work.

Campaign tactics

The audience included everyone at Danske bank, which required a variety of communication elements. Management set the scene sharing their dreams, then more than a thousand employees joined. The initiative was monitored, measured and adjusted accordingly during the entire roll-out to ensure a wide and successful reach.

Danske Bank Case Image elements
Campaign reach

Dreams & Ambitions helped Danske Bank engage employees, understand the link between customer and employer promise, strengthen team spirit, and reinforce a culture of sharing and celebrating by sparking people’s dreams and emotions.

The results exceeded all KPIs and expectations:

16,000+

employees were reached through campaign site. That is 75% of all employees.

1,000+

dreams were shared on the campaign site, which is 135% points above the campaign target.

74%

of the employees cited a better understanding of the bank’s Customer Promise.

40%

increase in eNPS score.

Want to know more about communicating strategy and change?

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